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Class action claim against Air Canada and Transat

Air Canada and Transat

A class action claim has just been filed against Air Canada and Transat in connection with their refusal to reimburse customers whose trips were canceled due to the COVID-19 pandemic, Le Journal learned.

Filed Friday at the Montreal courthouse, the request is based on the case of a man who, in June 2019, booked a trip for two to Florida from April 3 to 17, 2020, at the cost of more than $ 13,000 .

Because of COVID-19, Transat and Air Canada last week canceled many scheduled flights until April 30. Instead of reimbursing their customers who will not be able to travel, a common practice when canceling a flight or travel package, these companies have instead forced them to accept credits to use later.

"Troubles and inconveniences"


This unilateral change in the cancellation policy “caused trouble and inconvenience [to the applicant], who could not recover a large sum which he nevertheless wished to use to face the current crisis, and made him waste time by forcing them to take steps to try to be reimbursed in full, “write the firms Perrier Avocats and Donati Maisonneuve in the request.

Lawyers ask the Superior Court to force Air Canada and Transat to reimburse customers whose flights have been canceled due to the pandemic, and then pay them $ 250 in compensation.

Sunwing first offered refunds to its customers who found themselves in the same situation, before changing their minds last Thursday. The Toronto-based tour operator could be added to the class action later, Perrier Avocats told the newspaper Me Réjean Paul Forget.

If successful, the process could save thousands of travelers millions of dollars.

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